We offer a complete satisfaction guarantee, with a 15% restocking fee on all returns within 15 days. We offer a 1 year limited warranty on the NiChrome (a.k.a. Standard) heating element and electronics. We offer a 5 year limited warranty of the Ceramic heating element and electronics. Warranty does not cover glass.
If your box will not get hot anymore and the light still comes on, chances are the heater is burnt out. We also offer an upgrade/replacement with our NEW deluxe ceramic heater. NOTE: You must send your box (w/ glass heater cover only) back to VaporWarez for repair (do not send handkit). We usually fix and send them back out within a week or two.
If your receipt is more than 12 months old (5 years for 3G) or if you have lost it, then an additional $30 repair fee will apply.
Our
address is: VaporWarez RE:Warranty
Repairs
3400 W. Desert Inn Rd Suite 43
Las Vegas, NV 89102
866-288-7795
